How to Recover UAE Pass Account? Quick Recovery Solutions

Have you lost access to your UAE Pass account? There are several ways to retrieve your UAE Pass account if lost together with a device, forgotten password, or certain accessibility issues. UAE Pass is a verification service that easily connects users with a number of services, offering a means of a digital ID for all. In case you have lost yours, this article will guide you on how to recover your UAE Pass account.
Table of Contents
How to Recover UAE Pass through App
To recover your UAE Pass account with the UAE mobile app, follow the steps below: [1] [2]
- Download the UAE Pass mobile app on any app store.

- Install and open the app.
- Select your preferred language (English or Arabic).

- Click “Continue” just below the slide presentation.
- Select “I have an existing account.”
- You’ll be presented with the terms and conditions. Toggle on the button that confirms you have read it and click “Accept.”
- In the account recovery page, enter either the email or mobile number registered to your UAE Pass or your Emirates ID. Then click “Continue.”
- Complete the facial biometric verification. Once you receive a “Verification Successful” message, you’ll be taken to the next phase.

- Follow instructions to create a new login PIN code.
Once you have successfully created a new PIN, it will be displayed on your screen that your account has been recovered successfully.
How to Recover UAE Pass via Kiosk
In case you may have lost your device, you can recover your UAE Pass account via any UAE Pass kiosk located around you. Here’s what you should do: [3]
- Visit the nearest UAE Pass kiosk in your location. You can find kiosks around you “from here.“
- Go to the kiosk machine and insert your Emirates ID card in the provided port.
- Fill in your login details and complete verification as required.
- Follow the on-screen instructions to successfully recover your UAE Pass account.
How to Avoid Future Recovery Issues
In order to save yourself from the stress of facing future account recovery issues, here are some important tips to note:
- Always use a strong but memorable password: While simple passwords are easier to recall, they are also easier to steal. Avoid regular combinations and use a unique mix of numbers familiar to you. You can also write it down in a secure place as a means of backup.
- Enable face or fingerprint recognition: Using biometric verification methods offers a faster and more secure means of accessing your UAE Pass account. This way, you can have an alternate way of logging in without a PIN code.
- Keep an updated mobile number and email: Make sure you keep current contact information on your UAE Pass account. Whenever you update your mobile number or email, be sure to update your UAE Pass personal information as well to prevent any future complications.
Conclusion
Recovering your UAE Pass account is not rocket science; the UAE Pass app already features a mechanism to accomplish this. However, always safeguard your UAE Pass login details and your device to avoid any loss that may put your account at risk or inconvenience you.
Questions & Answers
Open the app and proceed with the account recovery process.
You can use your Emirates ID to proceed with the account recovery.
Visit any UAE Pass kiosk nearest to you and follow on-screen instructions to recover your account.
If mobile and kiosk recovery methods don’t work, contact UAE Pass customer support at 600-561-111 or visit an official service center for assistance.